At Squadian, we strive to ensure that every customer is satisfied with their purchase. However, we understand that sometimes a return or refund may be necessary. We want to make the process as seamless as possible for you. Please review our Refund and Return Policy below:
Returns
If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, the item(s) must be unused, unworn, and in the same condition that you received it, with all original tags and packaging intact.
To initiate a return, please follow these steps:
- Contact our customer service team at returns@squadian.in to request a return authorization (RA) number.
- Once you receive your RA number, securely package the item(s) along with the original packing slip or order confirmation email.
- Clearly write the RA number on the outside of the package.
- Ship the package to the address provided by our customer service team.
Please note that the customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).
Refunds
Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number] business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to post to your account.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return instructions above and indicate your exchange preference in the return request. Once we receive your returned item(s), we will process the exchange and ship the new item(s) to you.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer service team immediately at returns@squadian.in. We will work with you to resolve the issue and provide a replacement or refund as needed.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at returns@squadian.in. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Squadian.
Thank you for choosing Squadian. We appreciate your business and look forward to serving you again in the future.
Effective Date
This Refund and Return Policy is effective as of [Insert Date].